Intelligence · Platform

JJ Tech Connect

Conversational operations: a voice agent on your number, WhatsApp and email threaded per customer, and every exchange written back to the CRM record.

Scope a Connect desk

Intelligence Intelligence Experience

What it is

JJ Tech Connect is conversational operations: a voice agent on your number that answers, qualifies and books; WhatsApp and email threaded into one conversation per customer; and every exchange written back to the CRM record without anyone retyping it. The thread is the record, not a copy of it. The agent works inside that thread and hands to a person at the point it is no longer the right thing answering.

Reference architecture

What the platform is actually made of. You can read this before you sign anything, and you own it afterwards.

01ChannelsWhatsApp Business, voice through Twilio and ElevenLabs, email through Resend. Every inbound event is recorded before it is processed, so a provider retry is a duplicate row rather than a duplicate reply.
02ThreadingMessages resolve to one conversation per contact per org. A WhatsApp reply to last night's phone call continues that thread instead of opening a second one nobody reads.
03Intent and routingInbound messages are classified and routed on receipt. Below the confidence threshold the agent escalates to a named person rather than guessing at a customer.
04Reply policyA template earns auto-send after three approved samples, per template rather than per agent. One human rejection resets that counter to zero.
05CRM write-backThe contact, the deal and the timeline update from the thread by domain event, idempotent on the provider message id, so a redelivered webhook writes one note.
06Consent and qualityOpt-in, opt-out and retention recorded per channel. A WhatsApp quality-rating drop throttles sending and falls back to email rather than burning the number.

What you get

A voice agent on your number that answers, qualifies and books, with the recording and transcript on the contact record.
WhatsApp Business set up, templates submitted and approved, opt-in and opt-out handled to the letter.
One thread per customer across voice, WhatsApp and email, readable by whoever picks it up next.
Write-back into the CRM you already run, or ours if you do not have one.
An approval queue for anything the agent wants to send before a template has earned auto-send.
Weekly reporting on volume, first-response time, escalation rate, and what the escalations were about.

What it costs

Published bands with their assumptions. A platform page without one is a draft and does not publish.

Published price bands and the assumptions behind them
Band	From	What it buys	Typical duration	Assumes
One channel	₹3,80,000	WhatsApp or voice live on one workflow: inbound handling, routing, the approval queue, and CRM write-back.	3–4 weeks	WhatsApp Business verification is held by you; Meta approval takes one to three weeks and is outside our control Per-minute voice and per-conversation messaging charges are billed by the provider to you English plus one Indian language Your CRM has a documented API, or you adopt ours
Omnichannel desk	₹12,00,000	Voice, WhatsApp and email threaded per customer, with intent routing, escalation rules, templates, and a staffed approval queue.	8–10 weeks	Up to six templates approved before launch, more added as they are needed A named owner for escalations in business hours — the desk routes to a person, it does not remove the person Call recording and retention configured to the rules of your jurisdiction Number porting, where required, runs on your telecom provider's timeline
Run and tune	₹1,40,000 per month	Template approvals, intent tuning, quality-rating monitoring, and a monthly review of what escalated and why.	Rolling, 30 days' notice	A desk we built, or one we have audited first Provider usage billed to you at cost Business-hours coverage; out-of-hours answering is priced separately Above 20,000 conversations a month the band is re-priced

Where it has run

85 staff

The waiting room emptied before the doctor arrived

Four clinics moved patient intake to the phone in the waiting room and got eleven hours a week back at reception.

11 hrs/week target reception time returned across four clinics

28 staff

Weekend enquiries answered before Monday

A lettings agency stopped losing the enquiries that arrived when nobody was at a desk.

8 min target median first reply to a weekend enquiry

120 staff

The carts that used to just leave

A grocery group's online checkout was losing more baskets than it converted. Rebuilding it recovered nearly a quarter of them.

23% target recovery of abandoned baskets within eight weeks

150 staff

Thirty-eight minutes to clear an exception, down to four

A freight operator's exception desk stopped being four people reading four screens.

4 min target median time to clear an exception, against 38 observed

Would Connect fit your work?

Tell us what the business needs to do differently. If this platform is not the answer we will say which one is, or that the honest answer is none of them.

Scope a Connect desk