Industry
Logistics and supply chain
Exception handling is where the margin goes, and almost nobody measures what it costs.
Where we stand
Operators of this size can usually tell you revenue by lane and almost never margin by lane, because cost sits in four systems with four different notions of a job. That reconciliation is unglamorous and it is where the answer lives — in one two-week engagement it surfaced ₹1.4 crore of annual leakage and also identified two lanes that needed nothing done to them at all. The second half of that sentence is the part we care about: this vertical is full of expensive projects aimed at problems the data does not support. We would rather spend a fortnight finding out than a quarter assuming.
Three problems we see repeatedly
Not an exhaustive list of what can go wrong — the three we see over and over, with what they cost and the shape of the fix.
Clearing an exception means gathering context across the TMS, carrier portals, email and a driver WhatsApp group.
What it costs: Around 38 minutes per exception, of which roughly 29 are gathering rather than deciding — and anything aging past two days usually becomes a credit note.
The fix: One exception view aggregating consignment, carrier, driver and SLA state, ranked by value at risk rather than arrival order.
Margin by lane is a quarterly spreadsheet built by hand from four cost sources.
What it costs: Three weeks to produce, stale on arrival, so pricing decisions are made against last quarter's guess.
The fix: Reconcile the cost sources onto one job identity, then state the allocation rule per line so finance can dispute a rule instead of a total.
Proof of delivery and driver updates depend on signal, and the places drivers work rarely have it.
What it costs: Disputes that cannot be answered, and a back office re-keying what the driver already wrote down once.
The fix: Field capture that works offline and syncs, with the driver's own message threaded onto the consignment it concerns.
Not yet published
We publish a vertical once two client stories stand behind it. This one has fewer, so it is listed honestly rather than dressed up.
We work in logistics & supply chain but we will not claim depth here yet. An empty vertical advertising itself as a speciality is worse than an absent one, so this hub stays out of the main navigation until the proof exists.
What we have done so far:
Thirty-eight minutes to clear an exception, down to four
A freight operator's exception desk stopped being four people reading four screens.
4 min target median time to clear an exception, against 38 observed
210 staff₹1.4 crore of margin nobody could see
A third-party logistics operator found out which of its lanes actually made money, two weeks after starting to look.
₹1.4 Cr annual margin leakage a lane-level model is designed to surface
You can still scope work with us. You will be told exactly which parts have precedent behind them and which would be a first.
Scope logistics & supply chain work
Tell us what is slow and what it is costing. You get the arc it belongs to, a published price band, and the closest story we have — or a straight answer that we do not have one.
Scope logistics work with us